Our annual service contract includes a tune up of your heating system including changing the nozzle, filter and strainer and putting the system in good working order and twenty four hour service by a trained technician should you have a break down.
After this, all standard parts on the burner, as listed below, are covered without charge for one year.A vacuum cleaning is done semi-annually or annually if needed.This includes the boiler, furnace, smoke pipe and chimney base where accessible.Efficiency tests are done upon request in warm weather months.
Once you have established a contract there is no charge for labor or materials for service calls required to repair adjust or replace the following parts under normal operating conditions. We also have twenty four hour service if you do not have a contract. We will respond if you have no heat and are our oil customer.
Don't wait to find our your company does not have anyone on the weekend to help you or its takes them twelve hours to dispatch a tech, call or email us today.
A Hot Water Heater contract includes all as above.Once the contract is established there is no charge for labor or parts that are covered.
Please note that any part not specifically mentioned is not covered.Labor and parts will be charged at the prevailing rate if the part is not covered above.Time to replace any part not covered is billed at the current labor rate.A one hour minimum labor charge for any call is required. Hours: Summer schedules for contracts are 7 am to 3pm, Monday through Friday, May 1 to October 1, except holidays.Winter Schedule is October 1 to May 1, twenty four hours a day, seven days a week including holidays.
Servicemen are on call 24 hours a day seven days a week in the winter.Response time is generally within two hours but on an extremely cold day they can run up to three hours.Service calls are responded to in the order called in, you must answer the telephone or the mechanic will move to his next call.
What to watch out for: As with all oil companies, service contracts do not include freezing pipes or water parts, have the delivery driver add an anti gel to your tank if it is outside. They do not cover your system if you let your tank run out of fuel. Put your home on automatic delivery.They do not cover “acts of God” such as floods, earth quakes, and fire. They do not cover air conditioning parts nor are they issued on unoccupied buildings.All oil purchased must be from Sclafani or Liberty Petroleum.We will not guarantee another companies oil. Should a landlord/tenant call arise payment or contract arrangement must be made in advance of the call.
What you should know: It is recommended that the customer familiarizes themselves with their individual system.The more you know the less likely you are to have a problem.A service man can show you how to oil the motor and circulator bearing assemblies, change the dust filters in a warm air furnace, drain the expansion tank venting or plumbing air from heating pipes, add water to steam boilers, replace your fuses, reset your circuit breakers and how to turn on and off the emergency switch or set the thermostats if you want to do this yourself. You should also be able to replace your own batteries in a clock thermostat and/or clean lint and dust from air bands.This is basic easy stuff that helps your system run efficiently and if you do it yourself it is not chargeable.
