Our annual service contract includes a tune up of your heating system including changing the nozzle, filter and strainer and putting the system in good working order and twenty four hour service by a factory trained technician. It also includes all standard parts on the burner, as listed below. A vacuum cleaning is also performed! We are sure your boiler or furnace, smoke pipe and chimney base are clear and clean. Efficiency tests help you save real fuel dollars! Once you have established a contract there is no charge for labor or materials for service calls required to repair, adjust or replace standard parts under normal operating conditions. We also have twenty four hour service even if you do not have a service contract. We will respond if you have no heat and are our fuel customer.
Don't wait to find out your company does not have anyone on the weekend to help you or it takes them twelve hours to dispatch a service technician. Call or email us today.
A Hot Water Heater contract includes all as listed above.Once the contract is established there is no charge for labor or parts that are covered. Should you not have a contract we will still respond! Labor and parts are charged at the prevailing rate. Time to replace a part not covered is also billed at the current labor rate.A one hour minimum labor charge for any call is required. Hours: Summer schedules for contracts are 7 am to 3pm, Monday through Friday, May 1 to October 1. Our winter Schedule is October 1 to May 1, twenty four hours a day, seven days a week including holidays. We are here when you need us! Servicemen are on call 24 hours a day seven days a week in the winter.Response time is generally within two hours but on an extremely cold day they can run up to three hours.Service calls are responded to in the order called in, you must answer the telephone when our mechanic calls back so you do not lose your place in the service queue! What to watch out for: As with all oil companies, service contracts do not include freezing pipes or water parts, ask us to add an anti gel to your tank if it is outside. Even our cleanest oil will gel in sub-zero temps! Service contracts also do not cover your system if you let your tank run out of fuel. Put your home on automatic delivery.
What you should know: It is recommended that the customer familiarizes themselves with their individual system. Try to know what tank size you have, where your reset and emergency shut off are! The more you know the less likely you are to have a problem. Not everyone is mechanical! Let us do the worry for you! A service man will be happy to show you how to change the dust filters in a warm air furnace, drain the expansion tank venting or add water to steam boilers, replace your fuses, reset your circuit breakers and how to turn on and off the emergency switch or set the thermostats if you want to do this yourself. You should also be able to replace your own batteries in a clock thermostat and/or clean lint and dust from air bands.This is basic easy stuff that helps your system run efficiently and you can do it yourself! If not we will certainly do it for you! Let our factory certified mechanics make your life easier! Simply give us a call or send an email to Sclafanim@aol.com and let us take the worry out for you!
